Ray Catena Lexus of Monmouth Service Dept. is consistently outstanding in every way. Highly professional, their expert Service Dept. always takes great care of my RX, and goes over and beyond in excellent customer service. From Sales (Andrew Seibert, Master Sales Consultant, who is incredible, gives great deal, very accommodating in every single detail of Lexus RX, pure perfection, an amazingly easy and flawless sales transaction) to Service (Brian Chadwick, Manager Service Dept., Frank DiAdamo, Asst. mgr.) to follow through are all simply amazing with the utmost in professionalism, consistent reliability, and go over and beyond is just “Priceless” ! I ...
Kyle is a excellent person, 5 star dealer thanks
Everyone at Ray Catena is helpful, courteous and professional. It gives me tremendous peace of mind to know that my car will be in top shape when my car is returned to me and honestly, one of the biggest reasons I’ve purchased a Lexus IS because of the terrific service.
First time at location for regular service had the pleasure of dealing with Mindy she was kind courteous and informative will be doing future business here.
Don Noack is my favorite go-to Service Consultant as he provides outstanding first-class customer service for all my RX service needs (efficient, professional, patiently explains and demonstrates features (several times to me) and thoroughly answers all questions. Don consistently exceeds my expectations. Would also like to recognize Brian Chadwick (Manager, Service Dept.) along with Frank DiAdamo (Assistant Manager) for their professionalism in having an “exemplary role model” service department- outstanding !
Joe was extremely helpful with my car purchase. He made me feel comfortable and secure with my purchase. He ensured I had the best experience possible. Thanks for everything Joe!!!
Joe Marino was such a help and was able to get me in my favorite car with ease! Highly recommend working with him!
Courteous customer service reps. Tune up was performed in a timely fashion while I waited. Pleasant waiting area.
I highly recommend Ray Catena Lexus of Monmouth for both sales and service. I purchased my 2021 Lexus from Joe Moreno, 3 years after my sister purchased hers. He is that excellent, that I kept his name for all of those years for when I was ready to buy. He is excellent in every way, too many to list. My brother is seeing him this week. He has my family's stamp of approval. The service center here is remarkable. The car is in great hands, they take and keep appointment times, the service advisors are knowledgable, professional and friendly. Gregg Patruno ...
Mindy does a wonderful job of expediting the process. Always efficient and professional! Great team!
Worked with Mindy F in service. She is totally awesome. Helped me resolve all my concerns. Very professional and compassionate. She represents the brand well and is definitely an asset to the Ray Catena family of dealerships.
Service is always fast and efficient. The work needed is explained clearly, as in what is needed now and what can wait. A loaner car was ready for me, full of gas and very clean.
Luke made the process as easy as can be. Definetely would reccomend him and this dealership as a whole. The entire experience was seamless
My husband and I have purchased at least five cars from this dealership. The Lexus brand produces reliable products of quality at reasonable prices. We are loyal to this particular dealership because the employees appreciate the customers. They are more than willing to spend time helping us choose the vehicle and options that are best for us.
Went in for my 5,000 service. Very attentive and service done quickly. We have purchased many cars through Ray Catena Lexus of Monmouth and the last 2 with Gretzky. He was very professional and great to work with.
They offer superior customer service and were very accommodating. We leased a car for my mother and she couldn’t be happier.
Gretzky and Greg made my purchase a wonderful experience. Professionals through and through. Thank you both. This car makes this our 3rd Ray Catena purchase.
Greg did a great job! Getting a new car is something I could never stand the process of. Greg actually made this a stress free experience. He is very professional and easy to work with, answers all questions and is patient. Would definitely recommend him.
Great attention and response. Kept me updated consistently thank you
This is my first Lexus and being unfamiliar with the line made Greg's job more difficult. He handled all my questions beautifully and getting to know this line of cars easier. I am confident that I will love my purchase. My brother had purchased two cars with Greg and he told me that he is a great guy to buy a car from and he was right!
Last week I went to Ray Catena Lexus for Monmouth for a regular service change. My service representative, Mindy Fusco, informed me that there was a recall on the low pressure fuel pump. I told her that could not wait as I had an important meeting to attend. Mindy then said she would get me a last minute loner as she did not want me to drive on the parkway with the problem. I got the loner and went to the meeting. The dedication and caring that Mindy displayed is a testament to the Ray Catena team.
No headaches, no hassles, fantastic staff! Bob M. has helped me now lease my third Lexus. I switched from another Lexus and so happy I did. Everyone is just fantastic, you feel like family.
TONY TROCCHIA is fantastic! First time leaving a google review ever for anyone and I never liked the car dealership experience...That is, until we crossed paths w/ Tony at Ray's Monmouth location. In short, honest, direct, no games or BS and most importantly didn't waste out time. We'll def be back.
Brian Chadwick best service manager .He called me back in Florida.He cares and his team have been great .Lexus of Oakhurst best customer service ever.Thank you this is my 5 th Lexus!
I've been dealing with Greg almost his whole time at Lexus! I love this guy! An absolute pleasure to deal with, so accommodating, and always makes the deal a fun time!! Thank you Greg for always being there for me! Ann Marie Preston, Oceanport, NJ
The best dealer service I ever had . Greg always accommodating and delivered an excellent job. I can’t complain .Little far from me but I trusted them for my car. Very nice people.
We had a great experience shopping for this car. We were nevered pressured. Our salesman Luke Albrink found the car we were looking for and put a price down that met our needs. I must say that out of all the cars we purchased this was the most likely easiest and pleasurable experience yet. Highly recommend. Thank You....
We had a excellent experience shopping for this car. We were nevered pressured, Luke Albrink our salesmen found the car we were looking for, put a price down to meet or needs. I must say out of all the cars we've purchased this was the most easiest and pleasurable experience yet. Thank You.....
Just had service work done on my Rx 350 Perfect as always Thank you for the consistent Great Service Gregg Patruno !! Never had a bad experience there for over 14 yrs now ! Always very professional and top notch !!
Highly recommend buying a car from here!! Gretzky was the salesman that helped us and he was extremely friendly and helpful. We just returned our lease today and the process was extremely quick and painless. Will certainly consider them again in the future.
Excellent and quick oil change. Everyone so friendly! Will definitely be back!
If your in the market for a Lexus go see Andrew seibert! He’s so polite willing to try to give you best deal and the minute I called he helped me non stop! He agreed on a UX250H regular and then it was nice of him he was able to give an F sport for same price as he quoted us a base model if your in the market definitely go to Lexus of Monmouth and ask for Andrew best sales man ever!
Greg is a pleasure to deal with, he is very knowledgable of every model we looked at and very accommodating to our requests. I would Highly Recommend him to anyone looking to buy/lease a Lexus
(Translated by Google) Good place (Original) Buen lugar
Bob went out of his way to make sure my wife and mom both got a great car. Both purchases were seamless, easy and great deals. Hands down the best car buying experience. Thanks Bob, you are the man!
Brian Chadwick is always leave a good impression. He’s very professional and never forget to make follow up regarding the recent service. Great service with the rest of the crew.
Always professional, reliable and friendly service. Car always delivered as promised. Thank you
I purchased a 2021 Lexus and I have to say the customer service was Amazing !! Mr. Harvey Katz and other staff members Made it smooth and easy I highly recommend Ray Catena Lexus of Monmouth to anyone interested in a honest and professional dealership!!
incredibly attentive to the customer needs,getting my car serviced was lightning quick and the loaner car service was beyond what was expected, 5 stars overall!
Want to thank Service Advisor Brian Dominick. I was in South Jersey and my 2010 RX450h would not start. I finally got it started and got to Ray Catena service at 7pm. Brian got me a loaner (my only option was a taxi), The next day he kept up to date and let me know then the new battery was installed. My only issue is not with Brian but with the terrific service department. My 11 year old car has only been serviced at Ray Catina, but I still driving on the original battery. It was in for service one month ...
I was helping my parents shop around for a Lexus RX350 F-Sport and stumbled upon Ray Catena Lexus of Monmouth. The other reviews of this place are spot on, they are much much better than the other guys. We walked in with no prior appointment and Harvey Katz helped us out. He gave us the keys to the unit we wanted to see and let us do our thing and talk amongst ourselves. When we were ready, we sat down, had a brief discussion about numbers, and placed a deposit that very same day. No drama, no headaches, no hard ...
We have bought recently the third Lexus in the same dealership, at Ray Catena Lexus of Monmouth. The Sales Manager, Chad Mieden, Sales Rep. Alexander Maslennikov, Tech. Jim made the entire experience of getting a new car so easy and wonderful, including the new car door-to-door delivery to our home! Ray Catena Lexus of Monmouth is a great place to get a car and I will definitely recommend it.
Just purchased a gently used Lexus from this Dealership. It was my most pleasant car buying experience ever! We were replacing my 2007 Lexus with 144,000 miles (purchased elsewhere). I highly recommend Lexus. My sales specialist Brendan Hynes had already prepared a list for us based on our preferences. He was patient and informative and very knowledgeable. We test drove 2 vehicles to determine which model I wanted and then finally the exact car I wanted to drive. We came back the next day to pick up the car and met with Jim Richardelli the Technical specialist who very patiently spent 45 minutes teaching ...
Special thanks to Andrew Seibert for being professional, accommodating and finding my new Lexus Gx460! He got the job done in finding me the perfect car within just a few weeks of our initial phone call. Looking forward to driving my new car!
I live in Virginia and bought in New Jersey because Ray Catena had the car with options that I wanted to buy. It seems scary to think of buying a car about 350 miles away from home especially during Covid-19 but it was the BEST car buying experience of my life and I have had some excellent ones with Toyota and Lexus cars. Ray Catena Lexus exceeded my expectations in every way! Sales personnel service, price, follow-up, customer caring were ALL FIRST RATE! Thank goodness that businesses of their highest caliber still serve the consumer! My sales associate was Bob Mongiello. ...
Good service, good dealership, Dealer Joe Marino is excellent dealer who knows his job, and do everything to get for you the best deal. I bought recently Lexus RX350 from him, and very happy. I recommend him to everybody.
I highly recommend this dealership because of their prompt customer service! Brendan was very helpful answering any questions and responded quickly. Overall amazing experience buying my 1st Lexus!👍
Excellent pricing at this dealer would recommend for anyone in the market for a Lexus go see Gregg he’ll help you out in any way and won’t dissopoint you
Found a really great used Lexus on line at your dealership. Traveled over an hour to see the car and met your salesman Brendan Hynes. He could not have been more professional and efficient in helping us purchase the car. The real test was how he pleased my wife with his demeanor . Gave us a fair price on a really great "find" ultra low mileage very gently used Lexus. Couldn't be happier with the whole buying experience. I being a retired sales and marketing mgr with 3M Corp., found it very reassuring that our profession was well ...
I have been a customer of Ray Catena over 20 years and this is my 3rd Car we owned and l have to say Service Department has been nothing but Professional and Friendly. Brian was our Service Consultant and he was very Knowledgeable and Accommodating .
This is our fifth car that we have purchased from Greg Webb at Ray Catena Lexus. He is very professional and courteous. It has always been a pleasurable experience.
I’ve been a customer of Ray Catena Lexus of Monmouth Dealership for close to 20 years, and found their Service Department to be consistently “beyond outstanding” in every aspect - vehicle care, honesty, superior mechanical craftsmanship, they go over and beyond for the customer, and great customer service ! Special thanks to Frank D’Adamo (Assistant Service Manager) for and Brian Chadwick (Service Manager) for knowing I (and customers) can rely on them and their team without question. Don Noack (Service Advisor) is excellent, extremely knowledgeable, and will patiently explain/show how to use some features. Don is great and my ...
Greg was professional and very helpful in my search for a new Lexus. After years of dealing with Lexus in Whippany, Greg made the choice easy for me to switch to Ray Catena Lexus of Monmouth.
My service advisor, Greg, was very friendly, honest and helpful. I had several issues not covered by my 60,000 mile service and he really went the extra mile in addressing those issues. He was trustworthy and I appreciated his initiative. The entire staff was pleasant and courteous. I was very pleased with the overall experience.
First and Foremost Greg P my dude taking care of my 2004 GX 470 w 300K on it since Day I bought it !! Car gets returned washed vacuumed Clean . Honestly it’s always a Professional experience From Drop off to Pick up !! Catena truly at Top of their Game 5 ⭐️ ⭐️⭐️⭐️⭐️
Not your typical automotive buying experience. They go above and beyond for customer Satisfaction.
Carlos and Gregory really helped me out in getting me a brand new lease on a 2020 Lexus is300 F sport and covering my 5760 worth of my payments if your considering a Lexus go see Carlos and Gregory they’ll help you best way possible
Mindy is excellent and took care of all my needs. My vehicle is there and they're performing the ZLZ warranty work on it. Everyone was wonderful and ensured that my warranty extension was performed.
When you’re buying a car from Ray Catena Lexus you feel like you’re part of their family. Every single person in that building treats you with respect and dignity. Whether you’re a millionaire or a working guy you will find what you need at Ray Catena Lexus of Oakhurst. I can’t say enough about the professionalism of the staff that they have employed there. The cars are just fantastic.
Greg , was genuine he made sure I was totally satisfied with my 2017 trad in . Also very helpful finding me exactly what I wanted for my new 2020 Rx350 . And all the staff were very helpful also . I would highly recommend people to come and see you!
Fantastic dealership Andrew Seibert was a true professional he was very knowledgeable about the cars he sells. Treated me very respectfully and was able to offer me the best price on my new Lexus NX
I was very pleased with Gregory Webb! He was very knowledgeable and pleasant to work with. He made buying my new car a stress free experience!
Harvey Katz has done it again! My experience with this dealership goes back over ten years. Due to the mileage I drive, I visited the dealership monthly for over ten years. After trying another competitor, I’ve “Circled” back home and couldn’t be happier. Harvey struck up a satisfactory deal and the best part is I am back to working with a First Class dealership. Thanks again Harvey!
Always a pleasure to deal with you! Service is always done with a smile 😃
They go out of their way to accommodate customers. There is no high pressure to sales. I have never had a problem with their service. You could literally eat off the floor in the garage.
Luxury treatment. Ask for Stefano If you are looking for help getting a car from this Ray Catena. He’s nice, knowledgeable and classy when dealing with customers. He kept me updated throughout the whole process. I Definitely will consider this Lexus dealer for future businesses
Greg is extremely responsive to our needs over our last 4 or 5 leases. We appreciate his interest in us and his efforts to make our Lexus experience as stressless as possible. Service is also wonderful. I've been interested in a new convertible (currently driving an IS) and Greg sent me a link to the new LC as soon as he got it.
It was such a pleasure working with our sales and leasing consultant Stefano Albanese. My car is beautiful, I love it! He made it such an enjoyable experience, one that I was dreading for a few weeks.
Joe M. is great to work with! He is extremely personable and truly cares about the car buyers experience. I have worked with him many times in the past, and with each experience, I walk away happy and confident with my decision. He is the best, thank you Joe for all that you do!
This is my 5th vehicle from Alex. We wanted RX350 F Sport with Red Interior many dealerships didn't have that car in stock. Alex was able to locate the car within a few days. Not only we got the best deal on the car but we got the color combination that we always wanted. If you want to get the best pricing on your Lease and got a specific car in mind ask for Alex Maslennikov and he won't disappoint you. I will see you again in 27 months 🙂
I went to another Lexus dealership prior and I left without a car. The dealership was low on inventory and the salesman really wasn’t interested in selling me a car. I made an appointment with Stefano, he was great and I left with a beautiful IS 350. It was a fun afternoon and a pleasure working with Stefano! Highly recommend this dealership as well as Stefano!
Excellent service. Great environment. Highly Professional staff.
I just picked up my 2020 GX, this is my 8th vehicle from Ray Catena. The service and professionalism you receive from Ray Catena is far exceeds any experience you will encounter at other dealerships. Steve Morfino was fantastic to work with, I can't recommend this dealership enough.
Excellent Warranty Service
This was a great experience! Staff was courteous and had a genuine concern to give us the best service they had available. We were totally at ease about the whole process.
Staff has been very attentive and helpful! Took me in the same day I called in for a Much needed car service sometime in September. Donald willingly helped me. This last week of October, I came back for a bubble in one of my tires. Called in the same day and I was accommodated. Brian was very helpful and got me a loaner car until my vehicle is available. I was in and out on both occasions. Thank you Donald and Brian.
Been there almost three decades. Really from the beginning. You can tell he keeps up with changes in the industry and its technology. Definitely knows his stuff. Top shelf individual and a credit to the Catena organization.
Professional staff excellent service
Just leased a 2019 Lexus RX 450h from Lexus of Monmouth and the process was very transparent and smooth from start to finish. Michael Malafronte was extremely patient with answering the numerous questions I had and being very up front and transparent with pricing. When I arrived to pick up the vehicle the contract was just as discussed and the whole process was almost effortless as a first time lessee. Would highly recommend if considering a Lexus in the area.
I am always satisfied with the service. I have been a customer for over 20 years this is my fourth Lexus. Service and Mindy great
2nd time we purchased from Ray Catena Lexus. Living 60 miles away, we completed the purchase all by email and phone. The team found our vehicle with the color and options we wanted at another dealer in less than a couple of hours. They had it moved to Ray Catena Lexus. 3 days later we went to the dealership, signed the papers and drove away our new RX350. Before leaving, The tech specialist (Edwin) spent an hour in the SUV with us going over all the new features. We will be back the next time we need to purchase another vehicle.
The staff and service always exceeds expectations. Don was my service advisor. He promised my car would be ready by a certain time as I had a medical appointment to make. The car was ready sooner and he quickly contacted me. It is always a pleasant experience at this dealership
Mr. Katz presented himself with an engaging personality, was very informative, conducted himself in a highly ethical manner and was extremely diligent when we finalized the terms of our lease agreement. Given there was not much inventory left in the color I wanted with all the extra equipment, Mr. Katz went above and beyond to find just "that" car and he did!!! One super happy customer, ecstatic actually!! Mr. Katz's professionalism and enthusiasm working for Ray Catina Lexus of Monmouth exceeded no boundaries. You have one Top Salesperson Mr. Catina!!
Ok there cars are expensive but I feel safe behind the wheel & always stand behind there cars for general maintenance. Oakhurst Ray Catena is always clean and they always have a cars available for me to borrow while service is being done. The only reason I gave it a 4 instead of a 5 is because there service department charged me more than twice as much as other local places for tires and breaks.
They were very patient, and respectful. The place was clean and The employees were professionally well dressed. I did not feel pressured at all. This is a good place to buy a car.
Bob was a really big help & was very friendly. Staff was very friendly also. Explained to me all the features & details about the car. I bought 2 cars from here.
Amazing experience today at Ray Catena Lexus! Great service and a beautiful ride. 😊
My experience with Greg and the Lexus dealership was nothing but positive. Greg was polite,well informed and professional. I did not feel anything but good about the entire experience. I’m sorry I’ve forgotten the name of the 19 year old boy who explained everything about the car but he was also well informed, polite and helpful. Arlene Mollow
This place is sweeeet
MINDY FRUSCO OF RAY CATENA LEXUS OF MONMOUTH SPED MY SERVICE CALL WHILE WAITING SO I COULD MAKE MY CARDIAC ROUNDS AT JERSEY SHORE MEDICAL CENTER WITH ATTENTION TO DETAIL ON MY LACK OF AIR CONDITIONING IN MID JULY ON MY 2009 GX 470. NOTED TO ME ABOUT MY SPARE TIRE PRESSURE ISSUE FOR A FUTURE VISIT. WILL CONTINUE TO BRING IN MY VEHICLE TO MAINTAIN OPTIMUM FUNCTION AND CONDITION. DR. MARC COLMER
Ray Catena is the most attentive and professional car dealership that I have ever had the pleasure of dealing with. The service is extraordinary. Their mechanics and techs are highly professional. No other dealership comes close to Ray Catena and how they treat their customers. They’re a step above all the rest.
Cannot say enough great things about Lexus of Monmouth! Impeccable customer service. Thank you Frank, Carlos and Mike!!! Luv the new car.
Turned in our leased car 3 months early for a 2019 ES350 with all the bells and whistles. Happy with my payments and the buy out price at the end of the lease. Our sales representative is great. Have used him for our last 3 vehicles.
I was looking to trade in my Acura and lease a new Lexus. Michael was kind, patient, and informative. He listened to my needs and concerns and was able to get me the deal that worked best for me. I’m enjoying my new Lexus! Amazing experience!
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